RENEGADE EYEGEAR Return & Exchange Policy:
At RENEGADE, we want you to be confident with your eyegear selection. If your new sunglass or goggle isn’t the fit you desired, we are here to make it right.
We offer 30-day hassle-free returns and exchanges on all qualifying items.
1. Return & Exchange Windows:
- Standard Items: You have 30 days from the date of delivery to initiate a return or exchange.
- Holiday Extension: Items purchased between November 15 and December 25 can be returned through January 31 of the following year.
2. Return Conditions: To be eligible for a full refund or exchange, your items must meet the following criteria:
- Must be in original, unworn, and unaltered condition.
- Must include all original packaging (box, hard case, microfiber pouch, and cleaning cloths).
- Must have all original tags and protective stickers attached.
- Note: Prescription (Rx) lenses and custom-ordered eyewear are final sale and cannot be returned unless there is a manufacturer defect or lab error.
3. How to Initiate a Return or Exchange
- By Email: Nancy@eyeojo.com
- By Phone: 1-909-923-0899
- Required Information: ORDER #, DATE of Purchase, Reason for return, Name & Address. Determine if you would like to exchange the item for a different style/color or get a refund to your original payment method.
4. Return Shipping Fees
- Exchanges: 100% Free. We cover the return shipping costs if you choose to swap your gear or opt for store credit.
- Refunds: A flat $6.95 return shipping and handling fee will be deducted from your total refund amount if you choose a refund to your original payment method.
5. Refunds & Processing Time: Once your return is received at our warehouse, please allow 5 to 7 business days for our team to inspect the gear and process your request.
- Refunds: Will be issued to your original method of payment. It may take an additional 3–5 business days for your bank to post the transaction.
- Exchanges: Your replacement gear will ship out automatically as soon as the return package is scanned by the carrier.
6. Damaged or Defective Items: We build our eyegear to last, but if your order arrives damaged or features a manufacturing defect, we will replace it immediately at no cost to you once the original purchase is received back at our warehouse. Please contact our support team a within 48 hours of delivery with photos of the issue, and we will fast-track your replacement.
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